tracker issue : CF-3578266

select a category, or use search below
(searches all categories and all time range)

CFMail Randomly Requiring Content / Body area for Emails

| View in Tracker

Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Zad Imam / Zad Imam (zadi1)

Created: 06/13/2013

Components: Net Protocols, MAIL

Versions: 10.0

Failure Type:

Found In Build/Fixed In Build: Final /

Priority/Frequency: Major / Some users will encounter

Locale/System: English / Win 2008 Server R2 64 bit

Vote Count: 1

Problem Description:
We have not been able to find a direct cause for this issue nor any pattern on why it even occurs.  Emails that are sent out on a daily basis to both internal and external users fail at random times.  When we go into the undeliverable folder to move it back to spool, in some cases, some of them can spool fine but some of them go right back to the undeliverable folder.  The error message we see in our mail log is that it is 'missing body for message'.  I then edit the file manually and add body to it, then spool it just fine.  Some emails however do not go out the matter what I do.  

Steps to Reproduce:
I cannot replicate this issue at will, it just happens.  

Actual Result:
Mail logs - 
"Error","scheduler-1","06/12/13","01:00:53",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-1","06/12/13","02:00:24",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-3","06/12/13","03:01:11",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-0","06/12/13","04:00:44",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-3","06/12/13","05:00:22",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-1","06/12/13","06:00:59",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-3","06/12/13","07:00:53",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-0","06/12/13","08:01:17",,"javax.mail.MessagingException: missing body for message"
"Error","scheduler-3","06/12/13","08:12:35",,"javax.mail.MessagingException: missing body for message"

Expected Result:

Any Workarounds:
It is hit or miss, you can edit the mail file manually and add body to it, then try to spool it.  Sometimes it will process, other times it does not at all.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3578266

External Customer Info:
External Company:  
External Customer Name: zadi1
External Customer Email:  
External Test Config: My Hardware and Environment details:

Windows Server 2008 Standard R2 64 Bit

We are connecting to a Exchange Mail Server



Please let me know any other information I can provide to troubleshoot this issue.
Comment by External U.
15197 | June 13, 2013 03:28:53 PM GMT
I have the exact same issue. It is so annoying to have to manually re-spool messages and occasionally edit them with a fake body, just so the message goes out.
Vote by External U.
15201 | June 18, 2013 11:35:46 AM GMT
@zadi1 Are you using CF10 vanilla or have you installed some CF10 updates? Also is there a certain pattern to this bug (looking for a repro case) (Comment added from ex-user id:vnigam)
Comment by Adobe D.
15198 | July 02, 2013 09:44:09 PM GMT
No, I haven't seen any pattern with this issue to replicate it, although it has been occurring more than usual as of late. Which is why I've posted this on adobe forums to see if anyone else can provide input on this issue. Running ColdFusion version 10,284825 w/ updates as recent as June 30, 2013. Link to thread:
Comment by External U.
15199 | July 17, 2013 09:07:23 AM GMT
In the absence of reliable reproducible steps, it may not be possible to fix this. Although we are closing this bug for now, we are more than willing to re-open it if there is something for us to move on this. As part of replicating this issue, we setup a scheduled task that generated a high volume of mails but none of the mails were lost.
Comment by Vamseekrishna N.
15200 | December 03, 2014 11:37:45 PM GMT