tracker issue : CF-3846509

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Update 14 breaks Schdule Tasks from firing

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): Chris Reese / Chris Reese (Chris Reese)

Created: 11/03/2014

Components: Scheduler

Versions: 10.0

Failure Type: Non Functioning

Found In Build/Fixed In Build: Final /

Priority/Frequency: Critical / All users will encounter

Locale/System: English / Win 2008 Server R2

Vote Count: 0

Problem Description:After updating hotfix 14 on windows 2008 R2, all schedule tasks are not firing. Clicking Run Schedule tasks in the Admin doesn't do anything. However, scheduler.log is showing that tasks was triggered. Http.log is showing request completed. Mailsent.log doesn't show anything. If you copy/paste/run the task via url, it works as expected.

Steps to Reproduce:Create a page that sends an email. Add it as a schedule task. Run the task.

Actual Result:Logged as fired, completed. No mail sent

Expected Result:Mail sent.

Any Workarounds:Rollback to update 13.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3846509

External Customer Info:
External Company:  
External Customer Name: ellipsisces1292chris
External Customer Email:  
External Test Config: My Hardware and Environment details:Windows 2008 R2



We restrict access to our tasks pages in IIS 7.5 via IP access restrictions. Task pages are only allowed to run when called from the server IP address. In CF Update 13, IIS logs the CFSCHEDULE task request remote ip as the server IP. In CF Update 14, IIS logs the CFSCHEDULE task request with a different internal ip, not the server ip, thus IIS denies access to the task page. Long story short, cfhttp calls on the server previously reported the server IP address as the remote address. This is no longer the case with Update 14. With update 14 the remote IP address reported was not what was expected (server IP address) and IIS blocked access to the task page. This will most likely affect any users who are using cfhttp (tasks) restricted via IP address. Removing IP access restriction allows tasks to complete properly.
Comment by External U.
10303 | November 03, 2014 01:34:06 PM GMT
@bwcCLT, Can you share the complete issue details and steps to repro at cfinstal<AT>adobe<DOT>com
Comment by Anit K.
10304 | November 14, 2014 01:13:33 PM GMT
@bwcCLT, We have tried the steps suggested by you on two different windows environment. We are unable to replicate the issue with CF10 update 14 at our end.
Comment by Anit K.
10305 | November 25, 2014 07:27:32 AM GMT
As discussed with customer, closing this as NotABug.
Comment by HariKrishna K.
10306 | December 01, 2014 10:46:08 PM GMT