tracker issue : CF-3910367

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cfhtmtopdf does not import alt tag information

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Status/Resolution/Reason: Closed/Withdrawn/ThirdParty

Reporter/Name(from Bugbase): Stephen Walker / Stephen Walker (Stephen Walker)

Created: 12/16/2014

Components: Document Management

Versions: 11.0

Failure Type: Usability Issue

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Normal / Most users will encounter

Locale/System: ALL / Win 2008 Server R2 64 bit

Vote Count: 1

Problem Description: Hotfix 3 updated cfhtmltopdf to meet accessibility requirements however, images fail during validation because the alt attribute information is not imported.  

Steps to Reproduce: Generate PDF with images and alt information.  Validate using Accessibility Check.

Actual Result:Images fail becease information was not imported

Expected Result: Alt information, when populated, should be included.

Any Workarounds: Manually add the information using Adobe Acrobat (not included with ColdFusion)

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3910367

External Customer Info:
External Company:  
External Customer Name: Stephen.Walker
External Customer Email:  
External Test Config: My Hardware and Environment details:

Windows 2008 R2 64 bit 

ColdFusion 11 + Hotfix 3


  1. December 16, 2014 00:00:00: 1_cfhtmltopdfbug.jpg


To get the alternate text working, the image width and height should be considerably large so that the text is visible. Also, when alt attribute is set for img tag, the Text-to-Speech feature of Acrobat reads out the alt text correctly. However, when we run accessibility check, Alternate Text test is failing. We have escalated this issue to Acrobat team. (Comment added from ex-user id:bukkittu)
Comment by Adobe D.
9339 | December 22, 2014 12:03:57 AM GMT
Hi Avinash, I see you marked this ticket as a duplicate of CF-3734792. However, I believe this ticket is actually a duplicate of CF-3864467, b/c CF-3864467 handles the alt text issue wrt the Accessibility Check. Thanks!, -Aaron
Comment by External U.
9340 | January 06, 2015 05:03:43 AM GMT
Actually CF-3864467 does not give the exact description of the issue whereas this does. Therefore, re-opening this bug and closing the other one as duplicate of this bug. As Avinash already commented, the alternate text is definitely visible and text to speech tool is also able to recognize the alt text for the image. However, the accessibility test tool in acrobat is not able to recognize it. We have already logged an issue with Acrobat for the same.
Comment by Rupesh K.
9341 | January 07, 2015 09:54:47 AM GMT
Hi Rupesh, Thank you for clarifying that. Yes, it was the accessibility test tool portion that I was testing. Thanks!, -Aaron
Comment by External U.
9342 | January 08, 2015 03:51:21 AM GMT
How is another Adobe product considered third-party? Accessibility is a huge requirement in many places and Acrobat is the defacto standard. If it can't pass the accessibility test, we cannot recommend the use of this feature.
Comment by External U.
9343 | September 21, 2015 09:29:10 AM GMT
Hi Adobe, This ticket should be Open/ToTrack/ThirdParty since you said "We have already logged an issue with Acrobat for the same" and we're unable to track that Acrobat ticket. This ticket should *definitely* not be "Withdrawn"! And +1 to what Stephen said. Thanks!, -Aaron
Comment by External U.
9344 | September 21, 2015 11:04:26 AM GMT
+1 - This ticket should be Open/ToTrack/ThirdParty since you said "We have already logged an issue with Acrobat for the same" and we're unable to track that Acrobat ticket.
Vote by External U.
9345 | November 24, 2015 12:14:28 AM GMT