tracker issue : CF-3947725

select a category, or use search below
(searches all categories and all time range)

Update 4 has killed my development server

| View in Tracker

Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Richard Prossor / Richard Prossor (Richard Prossor)

Created: 03/03/2015

Components: Hot Fix Installer, Installer

Versions: 11.0

Failure Type: Non Functioning

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Trivial / Unknown

Locale/System: English / Win XP Professional

Vote Count: 0

Problem Description: server will not restart after update 4 applied

Steps to Reproduce: 

Actual Result: Event ID 261 and 263 in Windows Event Lig

Expected Result:

Any Workarounds:

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	3947725

External Customer Info:
External Company:  
External Customer Name: Richard
External Customer Email:  
External Test Config: My Hardware and Environment details:



Is there a way to remove the update apart from via Administrator console (which is not functioning)?
Comment by External U.
8198 | March 03, 2015 10:18:13 AM GMT
Richard, I am not sure if that is the case, but while submitting this bug report you seem to have indicated that you are on Win XP Prof., which is not a supported platform. You can find the supported platforms at Since you havn't mentioned if you are using a standalone or a JEE installation of ColdFusion, I'll supply steps with file paths that correspond to a standalone installation. Here's what you can try: Check the CF logs (specifically coldfusion-out.log) to find out the error reported when you make an attempt to start the CF service. If the logs do not record anything, try to start the service from the windows command prompt. You need to CD to the CF bin directory (<cf_root>\cfusion\bin) and run cfstart.bat (or "coldfusion start"). The console should report errors, if any, upfront. Check the update installer log for installation errors (<cf_root>\cfusion\hf-updates\hf-11-00004). If any fatal errors are present, then it is likely that the update process did not complete successfully, and was rolled back. You can manually install or uninstall a CF update by running the uninstaller jar present at (in the event that it was update was not installed, this jar file might not be present): <cf_root>/cfusion(or cf instance name)/hf-updates/hf-11-00004/uninstall/uninstaller.jar Use the windows command prompt, and run the following command: java -jar uninstaller.jar It is recommended that you use the java present at <cf_root>/jre/bin for running the jar file. For details on manual installation, you can refer (the articles are for CF10, but work the same for CF11): (refer the section captioned: How can uninstallation be done from command prompt?) You can also contact for help.
Comment by Piyush K.
8199 | March 09, 2015 10:45:37 AM GMT
I followed your notes below and found this in the hf log Summary ------- Installation: Unsuccessful. 375 Successes 1 Warnings 0 NonFatalErrors 1 FatalErrors Action Notes: Failed to copy hotfix files:C:\WINDOWS\system32\config\systemprofile\648143.tmp\dist\cfusion: Failed to copy the hotfix files to the target location. Retry installation after ensuring that the server is not running or files are not locked by the server. Failed to copy hotfix files:C:\WINDOWS\system32\config\systemprofile\648143.tmp\dist\cfusion Status: FATAL ERROR Additional Notes: FATAL ERROR - Failed to copy the hotfix files to the target location:C:\ColdFusion11\cfusion FATAL ERROR - C:\ColdFusion11\cfusion\db\slserver54\bin\libeay32.dll (The process cannot access the file because it is being used by another process) I have run the uninstaller which completed successfully but CF11 still will not start. Is the next step to uninstall from add/remove programs and reinstall? Regards
Comment by External U.
8200 | March 12, 2015 04:58:57 AM GMT
Richard, The solitary fatal log in the log is probably because the the CF ODBC service was not shutdown during the update process. I am closing this, but in case this still unresolved, please feel free to revert. You can always contact to troubleshoot the issue in real time.
Comment by Piyush K.
8201 | July 09, 2015 04:05:57 AM GMT