tracker issue : CF-4093055

select a category, or use search below
(searches all categories and all time range)

Problem with downloading ColdFusion server install files from

| View in Tracker

Status/Resolution/Reason: Closed/Withdrawn/NotThisProduct

Reporter/Name(from Bugbase): Philipp Cielen / Philipp Cielen (Philipp Cielen)

Created: 11/26/2015

Components: Installation/Config

Versions: 11.0

Failure Type: Usability Issue

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Minor / All users will encounter

Locale/System: ALL / Platforms All

Vote Count: 2

Problem Description:

When I tried to download the CF 11 installer from I noticed that there is no possibility to download the install files directly anymore and one is now forced to install and use the Akamai download manager. 

This is not acceptable. Many people work in a protected environment and are not willing/able/or not allowed by enterprise policy to install third party downloader applications. You really should provide a direct download link to the installer. The direct link provided on the download page ("file 1 of 1") does not work. 

The download issue was also discussed in the Adobe forums - see this thread I agree with the thread opener, in many cases it’s just not feasible to install a download manager just to download a single install file. In order to download the Linux version it seems that one needs to install Windows first just to be able to install the dl manager! 

Steps to Reproduce:

Try to download the Mac or Linux version of ColdFusion 11 server without installing Akamai download software. 

Actual Result:

download does not work

Expected Result:

direct download link is provided and working

Any Workarounds:


----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4093055

External Customer Info:
External Company:  
External Customer Name: Philipp Cielen
External Customer Email:  
External Test Config: My Hardware and Environment details:



Agreed. Using Akamai and its ilk might make sense for desktop apps (which is where Adobe's experience lies, hence probably the basis for this situation), but is unworkable for server-based apps, which are generally managed from a text-based CLI in a secure environment. The ColdFusion Team need to explain the difference between server apps and desktop apps to their marketing team, perhaps.
Vote by External U.
5197 | November 27, 2015 04:02:42 AM GMT
This is common for all Adobe products, and hence, it is not feasible to have a separate infrastructure for ColdFusion product alone.
Comment by Vamseekrishna N.
5195 | November 30, 2015 04:45:17 AM GMT
Hi Vamsee, This issue was introduced in CF2016. In CF11, and previous, we could download the .exe directly. @All, On Windows you can locate the .exe in the Akamai directory. I found mine here: C:\Users\{UserNameHere}\AppData\Local\Akamai\Cache\\adobeproducts\cstd\12\win64 Thanks!, -Aaron
Comment by External U.
5196 | February 16, 2016 05:17:30 PM GMT
+1 - This issue was introduced in CF2016. In CF11, and previous, we could download the .exe directly.
Vote by External U.
5198 | February 16, 2016 05:21:05 PM GMT