tracker issue : CF-4118298

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[ANeff] Bug for: Unable to direct-download CF2016 trial installer

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Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Aaron Neff / Aaron Neff (Aaron Neff)

Created: 02/16/2016

Components: Installation/Config

Versions: 2016

Failure Type:

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Major / Most users will encounter

Locale/System: English / Platforms All

Vote Count: 1

[This ticket is for CF2016. Once 4118297 is fixed, please re-assign this ticket to version 2016]

Unable to direct-download CF2016 trial installer


1) Try to download the CF2016 trial and see this pop-up:

Akamai Download Manager Installer
Don't see the installer? Try reopening it.

If installation does not automatically start, double-click the "Akamai Download Manager Installer" file to continue the download process.

To download the files directly, click here.
File 1 of 1

Still need help? See the service note

2) Click "File 1 of 1"
3) See browser makes request for:
4) See server responds w/:

Access Denied
You don't have permission to access "" on this server.
Reference #18.85a04968.1455650524.d4d286

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4118298

External Customer Info:
External Company:  
External Customer Name: Aaron Neff
External Customer Email:



Aaron, Can you share the address of the portal from where you are trying to download the trial. I just tried, and I can download the windows 64-bit installer without any issues. BTW the download redirects to: ... Can you try again.
Comment by Piyush K.
4757 | February 22, 2016 05:10:52 AM GMT
Hi Piyush, I see Adobe has fixed this issue. Earlier (before creating this ticket) I'd went to, then clicked "Free Trial" (at top-right), then signed-in, then completed that survey form wherein I selected the version I wished to download (Windows 64-bit), then clicked the Download button. And then Akamai was used to handle the download. And Akamai's direct-download link didn't work. I just now did the same steps and Akamai is not used anymore. It automatically does a direct-download. Sweet! So this issue is fixed b/c Adobe is no longer using Akamai for the ColdFusion downloads. Thanks!, -Aaron
Comment by External U.
4758 | February 22, 2016 11:05:58 AM GMT
Adobe, This ticket is marked Closed/Withdrawn/CannotReproduce but should be Closed/Fixed b/c Adobe fixed the issue by removing Akamai. Akamai was the issue. Thus, Adobe fixed the issue by removing Akamai. Just ask Anit. He can confirm. Again, this should be Closed/Fixed. Thanks!, -Aaron
Comment by External U.
4759 | February 25, 2016 08:26:04 AM GMT
Reminder: Status should be changed to "Closed/Fixed" since Anit (and I) confirmed the issue was fixed. Thanks!, -Aaron
Comment by External U.
4760 | March 09, 2016 03:51:31 PM GMT
Aaron, I am not sure what the issue was, or what went into fixing the issue if there was one, I am sure it had nothing to do with the ColdFusion server code base. Hence the issue would not qualify as a ColdFusion server bug. Thanks for raising this though. Your diligence in reporting issues is always appreciated. BTW, I cannot say for sure if Akamai Download Manager is being used when one clicks on the trial download, but the content seems to be coming from an Akamai server.
Comment by Piyush K.
4761 | March 10, 2016 02:12:13 AM GMT
Hi Piyush, Yes, you are right. The issue had nothing to do w/ server base code. The Akamai Download Manager itself had a bug: its direct download link did nothing when clicked. Anit checked into the issue. Then, on Slack, he replied that the Akamai Download Manager is now no longer used for the CF installers. And I confirmed the same. So the removal of Akamai resolved the issue. So yes, I agree, this isn't a "CF bug". And you're very welcome - always glad to help :) Thanks for the follow-up!, -Aaron
Comment by External U.
4762 | March 10, 2016 11:04:08 PM GMT