tracker issue : CF-4166953

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): Susan Hurst / Susan Hurst (Susan Hurst)

Created: 06/22/2016

Components: Administrator

Versions: 11.0

Failure Type: Non Functioning

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Trivial / Unknown

Locale/System: English / Win 2012 Server x64

Vote Count: 0

Problem Description:  When I install update 8 on my server 2012r2 system and try to go to the ColdFusion Administrator I receive the following error:  http status 500 - coldfusion.server.ServiceFactory$ServiceNotAvailableException: The Runtime service is not available.

Steps to Reproduce:  System was running ColdFusion 11 Update 7 with JDK Version 1.8.0_92 and ColdFusion Administrator works correctly.  Once I install ColdFusion 11 Update 8 using Administrative privileges, I get the above error when trying to get to the Administrator.  There are no issues in the installation in the Update 8 in the log.   Also replaced the tools.jar file from JDK Version 1.8.0_92 since that was what was required in the instruction for JDK 1.8.0_72.

Actual Result: ColdFusion 11 administrator breaks

Expected Result: ColdFusion 11 Administrator works

Any Workarounds:  None

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4166953

External Customer Info:
External Company:  
External Customer Name: Susan Hurst
External Customer Email:  
External Test Config: My Hardware and Environment details:  Windows Server 2012r2 using IE 11 patched to the latest updates.


  1. June 27, 2016 00:00:00: 1_coldfusion-out-log.txt


Susan, Please share coldfusion-out.log file at -Nimit
Comment by Nimit S.
2311 | June 25, 2016 08:48:31 AM GMT
Could not share at the site you gave me. Have attached the log file.
Comment by External U.
2312 | June 27, 2016 06:18:17 AM GMT
In the DISA ColdFusion 11 STIG under CF11-05-000193, CF11-06-000216, and CF11-06-000217 it specifies that a custom template handler must be used to prevent DoS. Having custom handlers specified in the Administrator when updating to Update 8 and Update 9 was what was causing this issue.
Comment by External U.
2313 | June 28, 2016 07:56:10 AM GMT
Susan, Yes, we should use custom template handler to prevent DoS. But, it should not be a ColdFusion template. It should be a html file. Please follow steps mentioned below in order to fix this issue: 1. Open <cf_install_root>/cfusion/lib/neo-runtime.xml file 2. Search for "error_request.cfm" text 3. Replace ".cfm" extension to ".html/.htm" 4. Save changes. 5. Start ColdFusion server.
Comment by Nimit S.
2314 | July 14, 2016 03:15:03 AM GMT
After making code changes in our "error_request" file and changing the file extension to an ".html" the updates are correctly loading and the ColdFusion Admin opens correctly. Thank you
Comment by External U.
2315 | July 18, 2016 06:04:20 AM GMT
Thanks Susan for the confirmation. I will be closing this bug.
Comment by Nimit S.
2316 | July 18, 2016 06:30:05 AM GMT