tracker issue : CF-4181617

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ColdFusion 10 Site goes down in Production during Peak Hours

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Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Renil Raj / Renil Raj (Renil Raj)

Created: 08/16/2016

Components: Installation/Config, Connector

Versions: 10.0

Failure Type: Crash

Found In Build/Fixed In Build: Final /

Priority/Frequency: Critical / All users will encounter

Locale/System: English / Win 2008 Server R2 64 bit

Vote Count: 0

Problem Description:
ColdFusion 10 update 11 Site goes down in Production during Peak Hours. We need to restart the ColdFusion service in order to make the site available.

In order to remove this issue we created a scheduler which restarts the ColdFusion service every night on non peak hours. Now the frequency is less but issue is not resolved fully the Site goes down once in two days or three days.

We also tried to resolve this by installing the ColdFusion 10 update 18 but then even scheduler was not helping and on daily basis the Site was going down on peak hours so we uninstalled ColdFusion 10 update 18.

Found some of the articles which suggest to tune connectors but even after performing the suggested changes in server.xml and file issue still exits 

Steps to Reproduce:

Actual Result:

Expected Result:

Any Workarounds:

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4181617

External Customer Info:
External Company:  
External Customer Name: Renil Raj
External Customer Email:  
External Test Config: My Hardware and Environment details:

Windows Server 2008 R2 (64-Bit)


Java 1.7 32 Bit

ColdFusion 10 update 11/18


  1. August 17, 2016 00:00:00: 1_IMG2.png


Also initially the logs where showing Java lang out of memory issue then we increased the JVM Minimum Heap Size to 1024 Maximum heap size to 1280. Now the out memory is not shown but when the site goes down there is no relevant messages which tell us the cause of crash
Comment by External U.
1996 | August 16, 2016 11:54:26 PM GMT
Hi Renil, Can you send your contact details to us at
Comment by Anit K.
1997 | August 18, 2016 02:06:08 AM GMT
Hi Anil You can contact me on email
Comment by External U.
1998 | August 22, 2016 11:32:53 PM GMT
Any Update on this?
Comment by External U.
1999 | August 24, 2016 08:56:30 AM GMT
Withdrawing the bug since the issue was not reproducible. As communicated to the customer, will be reopening the bug if the issue is seen to occur again.
Comment by Immanuel N.
2000 | September 19, 2016 12:22:43 AM GMT