tracker issue : CF-4186108

select a category, or use search below
(searches all categories and all time range)

Unable to change Administrator password for user

| View in Tracker

Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Oliver Jones / Oliver Jones (Oliver Jones)

Created: 09/01/2016

Components: Administrator

Versions: 2016

Failure Type: Non Functioning

Found In Build/Fixed In Build: CF2016_Final /

Priority/Frequency: Critical / Most users will encounter

Locale/System: English / Win 2012 Server x64

Vote Count: 0

Problem Description: Coldfusion 2016 Enterprise has been installed and I have been given a user account to access the administrator. I now need to change my password but the change password screen says I'm incorrectly entering my old password even though my old password is accepted to log in in the first place.

Also if it's of any help I know when setting the main admin password there are some criteria it must meet like 1 uppercase 1 lowercase 1 number 1 symbol however the password my middleware team have given me doesn't match that criteria. I assume the validation isn't present when setting individual user passwords?

Steps to Reproduce:

Actual Result:

Expected Result:

Any Workarounds:

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4186108

External Customer Info:
External Company:  
External Customer Name: Oliver Jones
External Customer Email:  
External Test Config: My Hardware and Environment details:



Hi Oliver, Can you send an email to
Comment by Anit K.
1892 | September 01, 2016 08:27:40 AM GMT
Oliver, As per the email conversation you had with ColdFusion Support team, I am withdrawing this bug. Please let us know if you face this issue in future. Thanks Subir
Comment by Subir J.
1893 | September 02, 2016 04:04:15 AM GMT
Hello support, I'm experiencing the same issue, what was the fix in this case?
Comment by External U.
1894 | September 19, 2016 12:17:37 PM GMT
Hi Iulian, please send an email to
Comment by Priyank S.
1895 | September 19, 2016 06:07:49 PM GMT