tracker issue : CF-4189969

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Issues finding font on start/stop application using ImageDrawText

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Status/Resolution/Reason: Closed/Withdrawn/CannotReproduce

Reporter/Name(from Bugbase): Chris Hopkins / Chris Hopkins (Chris Hopkins)

Created: 09/16/2016

Components: CFIMAGE

Versions: 2016,11.0,2018

Failure Type:

Found In Build/Fixed In Build: CF11_Final /

Priority/Frequency: Minor / Very few users will encounter

Locale/System: English / Win 2008 Server R2 86 bit

Vote Count: 0

Problem Description:

Under load coldfusion sometimes does not read the fontlist from the system correctly on application startup (or maybe its not fully populated when its read).

Steps to Reproduce:

Under load on call applicationStop() and the code shown in the attachment.

Actual Result:

Unable to find font: Serif.

Expected Result:

Image created with text specified

Any Workarounds:

have not looked into yet

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4189969

Reason:	PRNeedInfo

External Customer Info:
External Company:  
External Customer Name: Chris Hopkins
External Customer Email:  
External Test Config: My Hardware and Environment details:

CF 11 update 10  + hf1100-4095231.jar

Win 2008r2

IIS 7.5


  1. September 16, 2016 00:00:00:


I have attached the error from CF ( with additional debugging output ) and the CFM page causing the issues (which has no dependancies)
Comment by External U.
1803 | September 16, 2016 06:24:55 AM GMT
Hi Chris, Do you find this issue even after applying the patch provided? Thanks!
Comment by S P.
1804 | September 19, 2016 04:32:47 AM GMT
Hi Preethi, yes this is run on a system including the patch provided before (as stated in the test config), though that patch was very specific to captcha generation. This happens much less often and is not a huge deal just thought i would raise the issue as it seems odd.
Comment by External U.
1805 | September 19, 2016 04:42:27 AM GMT
Hi Chris, Does this happen generically or on only specific machines? Thanks!
Comment by S P.
1806 | October 03, 2016 05:15:24 AM GMT
we run over three machines running win 2012, i have seen it happening on all of them but its does not happen every day, maybe a couple of times a week tops. - not a huge issue for us just worth reporting as it happens
Comment by Chris H.
1807 | September 05, 2017 08:03:36 AM GMT
Hi Chris, We are unable to hit this issue, so closing the bug for now. But please do let us know in case you do hit the issue again, we will reopen the bug and look at how we can debug the issue. Thanks!
Comment by S P.
29933 | November 15, 2018 05:33:51 AM GMT