tracker issue : CF-4201374

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ServerManager.air installation file that ships with ColdFusion is corrupt

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Status/Resolution/Reason: Closed/Withdrawn/NotABug

Reporter/Name(from Bugbase): A. Bakia / A. Bakia ()

Created: 03/01/2018

Components: Server Manager

Versions: 11.0

Failure Type: Non Functioning

Found In Build/Fixed In Build: 11,0,13,303668 /

Priority/Frequency: Normal / All users will encounter

Locale/System: Dutch / Windows 10 64 bit

Vote Count: 0

Problem Description: I attempted today to install the ServerManager for the first time since installation. I downloaded the file ServerManager.air. However, when I double-clicked to launch it, I got an error. I have attached a copy of the installation file. 

Steps to Reproduce: 

(1) Install Adobe AIR.

(2) Go to the page Server Monitoring > Server Monitor in the ColdFusion Administrator. When you click on the button "Launch Server Manager", you will be prompted to download the file Servermanager.air.

(3) Download the file Servermanager.air. Double-click on it to launch it. 

Actual Result:
I received the following error message (see error screen):

"The application could not be installed because the installation file is damaged. Try to get a new installation file from the application author." (translated from Dutch)

Expected Result:
The installation of Servermanager.air should have proceeded normally.

Any Workarounds:


  1. March 01, 2018 00:00:00: servermanager_installation_error_message.png


@Bakia Please try downloading it from [link|] search for "Server Manager" you will find a link to download AIR file, this should work. If you still face this issue, please let us know.
Comment by Dattanand M.
86 | March 05, 2018 11:35:04 AM GMT
Thank you, Dattanand. The version from [link|] works.
Comment by A. B.
87 | March 18, 2018 01:08:59 PM GMT