tracker issue : CF-4204694

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Title:

jetty lib directory missing after applying update 11

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Status/Resolution/Reason: To Track//

Reporter/Name(from Bugbase): Dave I. / ()

Created: 06/30/2019

Components: Hot Fix Installer, Installer

Versions: 2016

Failure Type: Non Functioning

Found In Build/Fixed In Build: 314546 /

Priority/Frequency: Normal / Some users will encounter

Locale/System: English / Win 2016

Vote Count: 0

Problem Description: After installing update 11 to three different servers, the ColdFusion 2016 Add-on Services fails to start on each of the servers.

Steps to Reproduce: Download the update 11 patch in the CFAdmin interface.  Stop all the services, manually apply the patch via the following command:

E:\Java\jdk1.8.0_212\jre\bin\java.exe -jar E:\ColdFusion2016\cfusion\hf-updates\hotfix-011-314546.jar

(our CF instances lives on the E: drive)

Attempt to start the service, and it will not start.  No errors in the jetty/logs location.  Examining the jetty/lib directory it is completely blank.

Actual Result:

Expected Result:

Any Workarounds: Restoring the files from the update 11 backup folder allows the service to start up again.

Attachments:

Comments:

Dave, Can you share the following details. The update level of your CF server before applying the update. The update install log. hotfix_filelist.log Are you OK with a screen sharing session where we can walk through the update process to see whats going wrong?
Comment by Piyush K.
31005 | July 09, 2019 04:47:16 AM GMT