tracker issue : CF-4205442

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Title:

CF2018 PDF Creation hangs

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Status/Resolution/Reason: To Track//PRNeedInfo

Reporter/Name(from Bugbase): Aaron W. / ()

Created: 10/15/2019

Components: Document Management, PDF generation

Versions: 2018

Failure Type: Usability Issue

Found In Build/Fixed In Build: 2018 HF3 /

Priority/Frequency: Normal / All users will encounter

Locale/System: English / Win 2016

Vote Count: 1

Problem Description:
PDF creation hangs.

Steps to Reproduce:
Unknown.

Actual Result:
Request stuck.

Expected Result:
Requests don't get stuck.

Any Workarounds:
None.  Restart service.  install hotfix hf201800-1234567.jar

Attachments:

Comments:

Please include this fix in future Hotfixes and describe why this is happening.
Comment by Aaron W.
31603 | October 15, 2019 09:25:15 PM GMT
Hi,   Can you share a sample test case where you are seeing this issue? Are you using cfdocument, or cfhtmltopdf for PDF creation?   Thanks, Kailash
Comment by Kailash B.
31607 | October 16, 2019 06:46:07 AM GMT
We are using cfdocument. This problem happened in CF11 and CF2018. It has happened with and without FusionReactor. We do not know why this is happening or how to reproduce it. The only thing that kills the request is the CF Server timeout of 5 minutes, or within CF Monitor, or FusionReactor.
Comment by Aaron W.
31615 | October 16, 2019 01:44:16 PM GMT
Is this ticket a duplicate of this one? https://tracker.adobe.com/#/view/CF-4198342
Comment by Bradley W.
31715 | November 07, 2019 02:41:49 PM GMT
Bradley, most like this is a duplicate. Like 99.999999% positive it is. Adobe provided us a .jar that removes the synchronized lock that you referenced in the IcePDF. Either way, they need to add this change into their mainstream code release. Did they provide you with this jar? It is named HF201800-1234567.jar. They have provided us with version for CF11 and CF2018. I can confirm it has fixed our problems. If not contact me at aaron.wolfe (You know the thing) cardinalhealth.com
Comment by Aaron W.
31716 | November 07, 2019 03:36:00 PM GMT