tracker issue : CF-4207778

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CF Administrator will not open if registered with PMT but PMT service is not running

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Status/Resolution/Reason: To Track//PRNeedInfo

Reporter/Name(from Bugbase): Mike C. / ()

Created: 04/01/2020

Components: Administrator, PMT, Core

Versions: 2018

Failure Type: Non Functioning

Found In Build/Fixed In Build: U8 /

Priority/Frequency: Normal / Few users will encounter

Locale/System: / Win 2016

Vote Count: 1

Problem Description:
CfAdmin will not open if cfusion was registered with PMT but the PMT service then is turned off.
Admin should open in any case.
You should be able to unregister or clear PMT settings from CFadmin as well.

Steps to Reproduce:
Register the cfusion instance with the PMT
Stop the PMT service
Open the CF Admin
Actual Result:
The Monitoring service is not available.
This exception is usually caused by service startup failure. Check your server configuration.
The error occurred in C:/ColdFusion2018/cfusion/wwwroot/CFIDE/administrator/Application.cfm: line 112
Called from C:/ColdFusion2018/cfusion/wwwroot/CFIDE/administrator/Application.cfm: line 4
Called from C:/ColdFusion2018/cfusion/wwwroot/CFIDE/administrator/Application.cfm: line 1
110 : 	request.license = factory.getLicenseService();
111 : 	request.gateway = factory.getEventProcessorService();
112 : 	request.monitoringService = factory.getMonitoringService();
113 : 	request.documentService = factory.getDocumentService();
114 : 	request.staticpassword = "***************";
Expected Result:

Any Workarounds:
Go into the neo-monitoring.xml and blank out the elasticsearchhost and hostname settings. 
Restart the CF service
Open CFAdmin



Hello I am unable to repro this issue, i have tried to repro this issue in below configuration. but CFadmin is coming up, it's not throwing any exception. PMT- 2018.0.0.310739 CF- 2018.0.04.314546 ,2018.0.08.318307 Can you share your below configuration details? CF update? PMT update? Exception log file.
Comment by Yogesh P.
33349 | April 02, 2020 07:25:57 AM GMT
We see this occasionally on our dev server - it seems to be if the service hasnt connected to the store properly. I did just manage to reproduce but not a way that I can repeat. I think its when the service get stuck in a starting or stopped mode but the PMT process still runs some how. I could see the service was in "Starting" and windows said it took to long to start but I could see the process running. Going to the CFAdmin produced the errors above. Have attached some logs from my attempt. Not a lot to go by though.
Comment by Toby W.
33350 | April 02, 2020 01:37:50 PM GMT
Hi Toby, Can you please share the exception.log as well? -Nimit
Comment by Nimit S.
33351 | April 02, 2020 01:43:07 PM GMT
I have added the CF exception log for the requests at that same time. THe PMT log is the same as what I have already attached.
Comment by Toby W.
33352 | April 02, 2020 02:06:43 PM GMT
Hi Toby,  Can we have a call, regarding this issue., Regards Yogesh
Comment by Yogesh P.
33353 | April 03, 2020 06:38:34 AM GMT