tracker issue : CFB-4171612

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CF Builder Crashes immediately to desktop on Windows 10 64-bit once Standard Trial expires

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Status/Resolution/Reason: Closed/Withdrawn/

Reporter/Name(from Bugbase): Jeffrey Yarnell / Jeffrey Yarnell (Jeffrey Yarnell)

Created: 07/11/2016

Components: Performance

Versions: 2016

Failure Type: Crash

Found In Build/Fixed In Build: CFB2016_Update2 /

Priority/Frequency: Critical / Some users will encounter

Locale/System: English / Windows 10 64 bit

Vote Count: 0

Problem Description:
When starting Coldfusion builder 2016 AFTER the Standard trial period is over, the Pop-up that the trial period is over appears for half a second, and then disappears. Nothing else happens, the program does not start, but "Adobe Coldfusion Launcher Application" stays in the Task manager.
Consecutive attempts to open up Builder results in no windows appearing, it attempts to start but crashes with no error after ~ 1 second.

Steps to Reproduce:
1.  On a computer with Windows 10 Pro 64-bit
2.  Install Coldfusion 2016 and Coldfusion Builder
3.  Setup for Developer
4.  Have trial period expire
5.  Attempt to start Coldfusion builder

Actual Result:
Program attempts to start but immediately crashes to desktop.  On first few attempts to start, the Notice popup that standard edition has expired appears on the page for ~ 1/2 a second.  After it appears once or twice, it does not pop back up when attempting to start Builder.

Expected Result:
Program would start.  Notice that Standard edition has expired would appear and remain on the screen until the User clicks on "OK". A prompt to either enter in serial number or switch to Express should appear.

Any Workarounds:
None that I could find. If I could just start it in Express, it may fix it.

----------------------------- Additional Watson Details -----------------------------

Watson Bug ID:	4171612

External Customer Info:
External Company:  
External Customer Name: Jeffrey Yarnell
External Customer Email:  
External Test Config: My Hardware and Environment details:

Windows 10 Pro 64-bit

i7-6700k CPU @4.00GHz

16 GB of RAM



I am attempting to learn how to use Coldfusion. I have no Urgent programs or items dependant on this, but I would like to start learning again. Please let me know if you need any additional information from me on this matter. Thanks,
Comment by External U.
26137 | July 11, 2016 11:42:55 AM GMT
Hi Jeffrey , sorry to note that you are facing this issue , we are looking into this on priority . Please bear with us until then !
Comment by Suresh J.
26138 | July 18, 2016 12:09:54 AM GMT
Hi Jeff, I am not able to reproduce the issue . 1. Can you please change the workspace and try to start the CF Builder . Or, if you unable to switch the workspace , then take back up of .metadata folder (which is there workspace folder ) to some other folder . and then delete .metadata folder which is in workspace location and restart the CF Builder . 2. Did you have updraded your windows recently to windows 10 ? Thanks, Mukesh
Comment by Mukesh K.
26139 | July 18, 2016 05:05:32 AM GMT
Hi Jeff, Did you tried with changing workspace and launch builder again ? Thanks, Mukesh
Comment by Mukesh K.
26140 | August 10, 2016 12:20:52 AM GMT
@Jeff - Let us know if you are still seeing this issue?
Comment by Vamseekrishna N.
26141 | August 24, 2016 12:12:50 AM GMT
We didn't get any feedback and hence closing the bug . We will open the bug if repro steps or inputs will be provided .
Comment by Mukesh K.
26142 | September 20, 2016 12:36:03 AM GMT