tracker issue : CFB-4198447

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serial number check should warn if key is for wrong version or product

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Status/Resolution/Reason: To Fix//Investigate

Reporter/Name(from Bugbase): Charlie A. / ()

Created: 05/24/2019

Components: Installer

Versions: 2018

Failure Type: Usability Issue

Found In Build/Fixed In Build: CFB2018, CFB2017 /

Priority/Frequency: Normal / Some users will encounter

Locale/System: / Windows 10 64 bit

Vote Count: 2

To license CFBuilder, you need to put in a valid serial number. But if you put in one for the wrong product (like CF) or the wrong CFB version, it will reject it as invalid, but won't explain why.

It should at least be able to warn if the problem is that it's a CF license being used by mistake. The numbers all start with different first 4 digits: 1422 for CFB, 1187 for CF Standard, and 1185 for CF Enterprise. 

It would be nice also if it would detect and warn if the number is for a different CFB version, though I have not yet detected a pattern that would identify that. Perhaps you (Adobe) know of a way.

I just want to see it not leave it at being "invalid", when this additional clarification would be easy and helpful. 

And to be clear, this it during the install or after installing, via the help menu’s licensing option. 

In the case of the installer, the last screen asking for a serial number simply leaves an “x” to the right of that field, after you enter an "invalid" number. Only if you hit the “Next” button would it then show “The serial number that you have entered is invalid“. But again it doesn't explain WHY it was invalid, like it could.

Similarly, in the case of the Help menu option, License Adobe ColdFusion Builder, which presents a prompt for Serial Number, as you start typing it shows “Please type a license key” below that. (That’s a separate point of some confusion, in using both “serial number” and “license key” on the same screen.) And if you enter a complete but invalid one, it will simply leave that on screen, and the “ok” button to proceed would remain grayed out. That's really confusing to users.

And since purchasers of CF get a free CFB license (1 for Standard, 3 for Enterprise), it's understandable that someone (not familiar with things) may try to put in a CF license. 

Or someone may reasonably use the serial for an older CFB version with a newer one, or vice-versa, since again there seems nothing in the key that indicates which version it's for.

I simply want to help people be warned in these two reasonable cases (using a CF license, or using a CFB license for a wrong version), when the installer or help menu option prompt that the number is "invalid".



+1 - Excellent suggestions!
Vote by Aaron N.
30829 | May 26, 2019 09:15:22 AM GMT